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Shipping

Shipping

All orders ship safely via FedEX Ground or USPS Priority Mail.  Transit time is typically 2-4 business days!

Shipping is free within the U.S. and Canada.

 

Are you located outside of North America?

We do ship to most locations around the world!  There is a flat $25 shipping fee per order.  Please note that due to high shipping costs we do not ship pre-filled Rock Pillows outside of North America but you can purchase our Rock Pillow covers

Transit time on most international shipments is 5-10 business days.  If you have any questions at all, please contact us here.

 


Returns Policy

You may return any Rock Pillows that are in brand-new, unused condition (no stains, dirt, etc) within 30 days of delivery for a full refund.  You are responsible for all return shipping costs.  We also suggest purchasing delivery confirmation so that you can track your return shipment.  Your return shipment is 100% your responsiblity until we have received it and it is found to be in brand-new, unused condition. 

We will not accept any returns if we are not contacted within 30 days of receiving your order.  Any orders returned without first contacting us will not be accepted.

Due to the handmade nature of our products there is a 15% restocking fee on all return orders. 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.  If you did not setup an account at the time of purchase please send us an email at service @ rockpillows.com.




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